At Holist, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Returns for Physical Products

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Timeframe: You have 30 calendar days to return an item from the date you received it.

• Process: To initiate a return, contact us at [your contact email] with your order number and reason for return. We will provide you with further instructions.

Refunds for Physical Products

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

• Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your contact email].

Subscription-Based Services

• Cancellations: You can cancel your subscription at any time by logging into your account and following the cancellation process. Cancellations will take effect at the end of the current billing period.

• Refunds: We do not offer refunds for subscription services already billed and delivered. If you believe there was a billing error, please contact us at [your contact email].

Digital Products

• Non-refundable: Due to the nature of digital products, we do not offer refunds once the product has been downloaded or accessed.

• Exceptions: If you experience issues accessing or using a digital product, please contact us at [your contact email] for support.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Information

If you have any questions about our Returns Policy, please contact us:

Holist
Email: hello@holist.com.au